Business Transformation

Japan's labor productivity has consistently remained the lowest among advanced economies, while its working-age population—the backbone of its productive capacity—is projected to decline further. In light of these structural challenges, we believe it is imperative for organizations to strengthen their innovation capabilities, increase the proportion of high value-added work, and enhance efficiency in routine and repetitive operations.

Service Offerings

Indirect Function Reform

  • Visualize indirect function-related costs and workforce allocation
  • Develop transformation roadmaps for indirect functions
  • Design business process reengineering (BPR) initiatives
  • Enhance employee experience (EX)
  • Facilitate agile workforce reallocation

Process & Task Mining–Driven Transformation

  • Analyze and improve business process efficiency
  • Automatically detect fraud, violations, and compliance risks
  • Monitor process-level KPIs
  • Visualize and analyze workforce performance
  • Visualize, analyze, and optimize group-wide operational processes

Business Process Outsourcing (BPO)

  • Conduct BPO quick assessment and readiness analysis
  • BPO vendor selection and RFP development
  • Design BPO transition and migration plans
  • Implement and stabilize new operations and systems

Indirect Function DX Enablement

  • Define digital transformation (DX) strategy and roadmap
  • Evaluate and select DX solutions
  • Implement and institutionalize DX tools (e.g., workflow automation, paperless operations)
  • Deploy and operationalize BPM (Business Process Management)
  • Elevate indirect operations using generative AI

Shared Services Center (SSC) Enablement

  • Assess optimal functional structures and workforce allocation
  • Formulate shared service center strategy
  • Design SSC transition and migration plans
  • Implement new processes and deploy enabling systems

Consultants

  • Sayaka Sakamoto

    Managing Director

Insight