Consumer Products

The consumer products industry is facing structural shifts in the business environment. Rising raw material costs, supply chain volatility, changing channel structures, including e-commerce and direct-to-consumer (D2C) channels, population decline, changes in consumer behavior, and growing expectations around sustainability, workforce practices, and corporate governance require companies to rethink how they compete and operate.
Leveraging the NTT DATA Group’s extensive network and technology expertise, Fortience Consulting supports initiatives in areas including group-wide management, global business expansion, business process reengineering and digital transformation (BPR/DX), e-commerce, D2C business models and servitization, and the creation of collaborative platforms within the consumer products industry.
Through integrated consulting services covering strategy, business process improvement, and IT management, we help clients enhance enterprise value and build the capabilities needed for sustainable growth.

Service Offerings

Enterprise Business Transformation Strategy and Execution

  • Enterprise transformation strategy
  • Enterprise and business operating model redesign
  • Organization, function, and footprint
  • Cross-functional BPR and process standardization
  • Transformation roadmap, governance, and PMO design

Growth Strategy & Business Transformation

  • Corporate and business growth strategy
  • New business development and commercialization
  • Business and brand portfolio transformation
  • M&A, alliance strategy, and post-merger integration
  • Business value creation and structural transformation

Product Development & PLM Transformation

  • Product and brand portfolio optimization
  • Product development process redesign
  • Stage-gate and design review transformation
  • Target costing and product profitability design
  • PLM strategy and implementation PMO

Strategic Sourcing & Procurement Transformation

  • Procurement strategy and global sourcing
  • Procurement cost structure optimization
  • Supplier management
  • Procurement risk management
  • Purchasing process and organization redesign

SCM, S&OP & Logistics Transformation

  • Supply chain strategy and network redesign
  • AI-enabled demand forecasting
  • S&OP and supply-demand planning transformation
  • Supply chain risk management, resilience, and agility
  • Order-to-delivery and logistics transformation

AI & Data Transformation

  • AI and data strategy and roadmap development
  • Data-driven management and decision-making enhancement
  • Generative AI and agentic AI strategy
  • FDE-Based Use Case Development & Implementation
  • Data platform modernization, governance, and capability building

Global Management & Operating Model Transformation

  • Global operating model design
  • Headquarters, regional and local governance design
  • Global business process and system template development
  • Overseas expansion and new factory launch support
  • Post-merger business, process, and systems integration

Profitability, Performance & Value Creation

  • Profitability transformation and margin growth agenda
  • Pricing strategy & execution
  • Product, customer, and channel profitability management
  • ROIC-based performance management
  • KPI, master data, and management platform redesign

Sales, Channel, and Customer Engagement Transformation

  • Sales and channel strategy and organization redesign
  • Account and store segmentation, and sales effectiveness enhancement
  • Sales planning and key account management process transformation
  • Trade promotion management and optimization
  • Sales analytics and SFA platform enhancement

Manufacturing & Quality Transformation

  • Manufacturing network strategy
  • OEM / ODM sourcing strategy
  • Factory process, organization, productivity and cost transformation
  • Quality management and traceability enhancement
  • Smart Factory and MES Strategy

IT Strategy & Enterprise Architecture

  • IT strategy and enterprise architecture design
  • IT investment governance and modernization roadmap development
  • ERP＆enterprise systems strategy, implementation & PMO
  • IT operating model and governance transformation
  • Cybersecurity and IT risk management

Organization & Workforce Transformation

  • Workforce strategy and talent portfolio design
  • HR operating model transformation
  • Employee experience enhancement
  • Human capital analytics
  • HR digital transformation & HR Technology modernization

Support Approach

Service Areas Description
Research & Market Intelligence Market, competitor, customer, technology and supplier analysis to support strategic decision-making
Assessment Evaluation of processes, organization, systems and data to identify issues and transformation opportunities
Strategy & Transformation Design Definition of target state, transformation themes, scenarios, and roadmaps
Process, Organization, and Governance Design Design of target-state processes, organization and roles, decision rights, governance forums, KPIs, and management systems
Systems Strategy & Requirements Definition Design of system strategy, functional architecture, data requirements, solution architecture, and implementation roadmap
Program & PMO Management Manage progress, issues, risks, and decision-making across multiple initiatives and projects
Change Management & Adoption Drive stakeholder engagement, communications, training, rollout, and adoption across the organization
FDE*-Based Use Case Development & Business Implementation

(*FDE: Forward Deployed Engineering)

 Rapidly design, validate, and implement use cases in collaboration with business teams
SAP Expertise & Project Delivery Support Flexibly provide business process, SAP module, PMO, and other specialist resources for SAP implementation and modernization projects
On-Demand Expertise & Embedded Delivery Support Flexibly assemble the required specialist resources and support execution as part of the client team

Featured Client Engagements

Selected Client Engagements

Service Offerings Selected Client Engagements
Enterprise Business Transformation & Strategy Design Standardized and integrated business processes, organizations, and systems across operating companies following a capital integration while consolidating and reorganizing the supply chain management function and driving enterprise-wide transformation across sales, demand and supply, production, logistics and other business operations.
Designed enterprise-wide transformation themes across all business areas, including domestic group companies. Redesigned business processes, organization, and data while driving SAP implementation and change management.
Global Management & Group Transformation Supported business process standardization across domestic and overseas locations and developed a common system template.
Clarified IT roles across headquarters, regions, and overseas locations, and developed governance and a medium- to long-term roadmap.
Growth Strategy & Business Transformation Identified transformation opportunities across product development, procurement, manufacturing, and supply chain functions, and developed a transformation roadmap.
Defined enterprise-wide transformation initiatives and investment priorities based on growth objectives and operational efficiency requirements.
Profitability Improvement & Performance Management Enhancement Designed the performance indicator framework and system requirements needed to embed ROIC into management processes.
Enhanced profitability management by product, customer, and channel.
Product Development & PLM Transformation Developed a product development process transformation plan and a PLM implementation roadmap.
Redesigned the decision-making process and governance for product development.
Sales, Channel, and Customer Engagement Transformation Supported the reorganization of sales, commercial and physical distribution functions, as well as the redesign of operating locations.
Conducted distributor evaluation to support the development of new sales channels.
Sourcing & Procurement Transformation Developed and executed sourcing strategies based on spend analysis and supplier analysis.
Led the transformation of procurement processes and the shift toward a planning-based procurement model.
Manufacturing & Quality Transformation Developed a smart factory vision and transformation roadmap.
Supported the initiative from MES and LIMS implementation strategy through adoption.
SCM, S&OP & Logistics Transformation Supported end-to-end SCM transformation spanning sales through logistics.
Supported the development and adoption of AI-based demand forecasting models.
IT Strategy & Enterprise Architecture Developed the IT strategy, investment plan, and execution roadmap.
Developed an IT investment plan aligned with the growth strategy.
AI & Data Transformation Developed and implemented an AI-driven demand forecasting solution.
Redesigned the organizational structure, roles and authorities, and governance forums to enable the transition to a new business operating model.

Alliances | Transformation Support Through Co-Creation with Partners

With business transformation and DX consulting at its core, Fortience Consulting collaborates with alliance partners that bring deep expertise in their respective fields to provide end-to-end support from strategy development and business transformation through technology implementation and adoption.

Partner Collaboration Theme Alliance Information
PLM strategy and product development process transformation News Release
写真 PLM strategy and product development process transformation News Release

Consultants

  • Tadayasu Kato

    Senior Managing Director

  • Satoshi Nakajima

    Managing Director

  • Tomoya Shinozaki

    Managing Director