Customer Experience

Amid evolving customer buying behaviors and increasingly fragmented touchpoints driven by digitalization, building meaningful customer relationships has become more complex. Rapidly delivering seamless, consistent, and integrated customer experiences is now a top strategic imperative for leadership. 

Our CRM services combine best-fit solutions across marketing, sales, and service functions—supporting end-to-end transformation from strategy design to deployment of cutting-edge technologies. We help strengthen customer engagement by enabling unified, data-driven interactions across all channels. 

Service Offerings

Customer Experience

  • Design customer touchpoint strategy
  • Deploy CRM/SFA enterprise-wide and align cross-functional collaboration
  • Design CRM architecture and oversee implementation
  • Roll out global CRM initiatives

Data-Driven Marketing

  • Analyze marketing ROI and formulate data-backed initiatives

Sales

  • Assess sales execution capabilities
  • Implement SFA platforms
  • Drive Salesforce adoption and user enablement
  • Integrate marketing and sales processes
  • Redesign sales operations through capability modeling, training, and rollout
  • Optimize and outsource non-core sales activities
  • Convert sales data into actionable insights and knowledge assets

Customer Service

  • Evaluate contact center performance
  • Transform after-sales operations
  • Build multi-channel contact centers
  • Leverage Voice of Customer (VoC) analytics to enhance products and services

Consultants

  • Mitsuhiro Hirano

    Managing Director

  • Junichiro Fuchikami

    Managing Director